Los Angeles, CA

Desktop Analyst

Job Title: Service Desk Analyst

Full-Time Direct Hire (Private Medical Enterprise)

Location: Los Angeles, CA 90032 Remote, ONLY LOCAL LOS ANGELES CANDIDATES

Department: Administration Information Systems and Technology

Pay Rate: Up to $34.88/ HR


Work Authorization Status:

U.S. Citizens Only


Vaccination Status:

Fully vaccinated with Covid-23-24 Vaccine (Exemption form accepted for COVID and FLU, not applicable for MMR, Varicella, and Hepatitis B)


Must be able to work 1st, 2nd, or 3rd shift as scheduled to support 24/7 operations.


Shift Details:

1st Shift: Day shift starting at either 6:30am, 7:00am, or 8:00am, working until the 8th hour.

2nd Shift: 3:00 pm – 11:30 pm.

3rd Shift: 11:00 pm – 7:30 am.


Primary Skills and Responsibilities:

  • Analyze data using advanced skills in data gathering, root cause analysis, and other techniques to leverage information from technology systems to explain activity and solve business problems.
  • Condense large quantities of data and analytic results into a coherent story with clear, easy-to-follow conclusions.
  • Recommend processes to automate reporting functions, define and create new metrics, and report layouts with the best visual aids for senior leaders and colleagues.
  • Contribute to enhancing the efficiency of the entire I.S. Organization.
  • Collaborate with other departments to identify and analyze data metrics on behaviors and activity trends.
  • Assess the need for any system reconfigurations based on trends and make recommendations.
  • Contribute to the development of Knowledge Management for efficient issue resolution.
  • On-call duties as needed. 80% remote work with expectations to be on-site as needed.


Minimum Education/Experience:

  • Associate's Degree in a related field required.
  • Minimum of 2 years' experience in IT or related experience.
  • Experience with reporting and ticketing tools (ServiceNow, advanced Excel, SQL, dashboarding/reporting/visualization platforms).
  • Demonstrated knowledge of report evaluation and analytics.
  • Experience implementing and supporting service-oriented tools.
  • Experience in service-related concepts, practices, and procedures including ITIL methodologies.
  • Demonstrated knowledge of Service Level Agreements and Service Delivery deliverables.
  • Analytical expertise to ensure quality and accuracy of data, process, design, and presentation.

  • Max. file size: 300 MB.