Desktop Support
FIELDGLASS COMMENTS SECTION – Required Information (DO NOT Include in Resume):
When submitting a candidate, please ensure the following details are provided:
• 
Candidate’s Location: Specify city and state (mandatory).
• Skillset Alignment: Briefly summarize how the candidate’s experience and skills align with the role’s requirements.
• Requested Time Off: Include any pre-planned time off (e.g., vacations).
• Work Authorization Status: Clearly state if the candidate is authorized to work in the U.S.
Note: The IS Department cannot consider candidates requiring sponsorship.
• Pacific Time Zone Availability: Confirm if the candidate is comfortable working Pacific Time Zone hours, regardless of location.
*** Medical Enterprise IS Department – Resume Expectations:
• Resumes must be professional and error-free—submissions with grammar, spelling, font inconsistencies, or misaligned bullet points will not be considered.
• Verb tense consistency is crucial (use past tense for completed work, present tense for ongoing responsibilities).
• Do not include the company logo or name in the resume title or document.
Work History:
The IS department places strong emphasis on the continuity of a candidate’s work history, particularly the number of positions held at various companies over a two-year period. Specifically, having four or more job changes within this span or any extended unemployment exceeding three months may be a concern.
**** Clarifying reasons for unemployment or short tenures can help ease any concerns.
– For technical positions (e.g., service desk agent, voice technician), we tend to be a bit more flexible on longevity, as we understand these roles are often contract-based
Remote Work and Onsite Expectations for This Role:
NO Remote work available 100 % onsite
Communication:
We require strong candidates capable of effective communication in meetings and with stakeholders. Please ensure candidates are vetted for their communication skills.
Role Details:
– Work Location: 2011 N. Soto St, Los Angeles, CA 90032
– Campus or Medical Enterprise: Medical Enterprise
– Working Job Title: Desktop Support Technician
-Number of Positions: 2
– Duration:12-month contract with possible extension (**not guaranteed**).
– Max Bill Rate: ***
– Mark-up: 40%
– Work Hours: 8:00 AM – 5:00 PM
– Interview Process: 2-3 rounds (Video/Teams interviews).
– Dress Code: Business Casual
Summary:
The Desktop Support Technician is responsible for the support of the user community. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC’s, Laptop’s and MAC’s using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.
The Desktop Support Technician is responsible for the support of the user community at the Keck Medicine of *** hospitals and clinic locations. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC’s, Laptop’s and MAC’s using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.
Required Education:
• Associate’s degree in a related field preferred
Required Experience:
• Must have 6 months to 2 years of experience in an IT setting.
• Experience with or exposure to the following:
o Operating systems: Windows 7, 10, OS X
o Office Productivity Software: Office 2010 and 2016
o Cerner
o Footprints
o Kronos
• Experience in Desktop support preferred.
• Must demonstrate excellent customer service and communication skills.
Job Accountabilities:
• Provide technical and troubleshooting assistance to Keck Medicine of *** end users as required.
• Provide superior customer service, training and support to Keck Medicine of *** end users as required.
• Adhere to Keck Medicine of *** IT processes and practices.
• Identify and recommend ways to improve processes to Keck Medicine of *** IT Client Services team.
• Communicate and escalate customer service issues to management in order to resolve quickly and efficiently.
• Responds to questions from users or escalates their issues to an IT manager at Keck Medicine of *** IT.
• Assist in the installation, repair and maintenance of work stations at all Keck Medicine of *** hospitals and clinic locations.
• Prepares defective parts for shipment to manufacturer.
• Assist in maintaining records or parts inventory for spare equipment.
• Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.
• Ability to perform on-call duties.
• Performs other duties as assigned.
Medical Enterprise – Non-Clinical Onboarding – Must complete all onboarding requirements prior to the start date, with no exceptions.
Medical Enterprise – Non-Clinical Onboarding Requirements:
Background, Education, and Employment
Background Check:
· Social Security Trace: 7 years worked and lived found by SSN Trace
· County Criminal F&M: 7 years
· Federal Criminal: 7 years
· Widescreen Plus National Criminal Search
· National Sex Offender Registry
· Healthcare Sanctions – State
· OIG/SAM
Education:
· SEE JD
Employment:
· Verification of 3 Employers, with 2 out of 3 verified
Other Requirements:
· HIPAA Training
· Application
· Temporary Worker Agreement
· Harassment & Discrimination Pamphlet
Medical Requirements:
Immunizations:
· MMR (Measles, Mumps, Rubella): Proof of immunity or series of 2 shots
· Varicella (Chickenpox): Proof of immunity or series of 2 shots
· Hepatitis B: Proof of immunity or series of 3 shots; worker can decline with a declination form on file
TB Test:
· Annual test required; results must be read within 24 to 48 hours
· Positive TB history requires chest x-ray results
Drug Screen:
· Must be taken within 72 hours or the offer is rescinded.
· 10-panel drug test including:
o Amphetamines
o Barbiturates
o Benzodiazepines
o Cocaine metabolite
o Opiates (Codeine, Morphine)
o Hydrocodone
o Hydromorphone
o Oxycodone
o Phencyclidine
o Methadone
o Propoxyphene
Influenza Vaccination:
· Required for the current flu season (11/1 through 5/30)
· Workers starting after May 1st should wait until after September 1st for the next flu shot season
· Accepts signed personal/medical exemption
COVID Vaccinations:
· Fully vaccinated with Covid-2024-25 Vaccine
· Accepts signed religious/medical exemption
Note: All items are billable except for the drug screen.
Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act