Los Angeles, CA

Project Specialist

Program Support Specialist

Location: Los Angeles Metropolitan Area (Fully On-Site)

Shift: 8:30am – 5pm / M-F

6-Month Assignment

Pay: $25.00/hour

Join a highly regarded private university as a key member of the academic records team! You will support students and faculty by managing degree progress, responding to inquiries, and ensuring compliance with university policies. You will provide information to students and university departments on policies and procedures related to transfer credits, degree requirements, academic policies, and graduation clearance. This position offers a unique opportunity to gain experience in academic records management while supporting students and faculty in navigating university requirements.

Responsibilities:

  • Respond to phone and email inquiries from students, faculty, and staff regarding degree progress, transfer credit policies, graduation requirements, and diploma orders.
  • Process and analyze reports to ensure accurate maintenance of student records and compliance with university policies.
  • Assist with routine updates and administrative tasks within the student information system (SIS) to support efficient record-keeping and operations.
  • Apply university policies and procedures, providing guidance on exceptions, degree audits, and academic regulations.

Qualifications:

  • A bachelor's degree is required.
  • Strong understanding of policies and procedures with the ability to apply them accurately in an academic setting.
  • Proficiency in Microsoft Word and Excel for document processing, data entry, and report generation.
  • Prior administrative or clerical experience, preferably in an academic or customer service environment.
  • Professional and polished demeanor with the ability to handle sensitive student information with confidentiality and discretion.
  • Prior experience working in higher education or a university registrar's office is highly preferred.
  • Experience with Oracle system tasks to support administrative processes is preferred.

  • Max. file size: 300 MB.